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How Big Box Retailers Can Create a World-Class Experience in Retail

Not many businesses understand the adage that “good news travels fast and bad news travels faster.” In today’s digital and mobile era, any experience – good or bad – can...

Filed under: Blog

3 Ways Financial Institutions Can Optimize Their Customer Experience

Design thinking is making positive waves across industries and is enabling companies to rethink and rebuild the way they do business. The same is true for banking and financial services...

Filed under: BlogTagged with: design, illustrations

Overcoming Healthcare’s Challenges in Design Thinking

In a recent posting we discussed “journey mapping” as a tool for improving customer experiences in the healthcare sector. This week, we share thoughts on “design thinking,” an approach that...

Filed under: BlogTagged with: wordpress

Family Helping Family in The Wake of Hurricanes Harvey and Irma

“I know what it’s like to be in that situation. I was once homeless,” said Genevieve Davis, having seen news reports of Hurricane Harvey’s devastation. A hurricane evacuee herself ten...

Filed under: BlogTagged with: Edu

How to Leverage Customer Analytics in the Retail Industry

As the retail industry turns increasingly digital, customers are now more well-informed and connected than ever before. To take on this challenge, and drive significant customer engagement, retailers need to...