FAQ
Our mission at Spa is to provide the best customer experience.

Spa is located in New York, USA, Firs Avenue, Muswell Hill.

Prices very greatly depending on witch treatment do you need to, , the best way to obtain an estimate is to either contact the specialist directly or come to the Spa.

Cell phones and other electronic devices need to be silenced while in the spa, and please no telephone conversations inside.

To ensure the ultimate experience for yourself and other guests, please refrain from bringing children.

Yes, walk ins are welcome and will be addressed on a first come first serve basis.

We accept cash, checks, Visa, Mastercard, Discover, American Express and our Gift Certificates. Payment is due in full at time of service. We do honor some third-party gift certificates including Spa Finder, Spa Wellness, and Yelp. A credit card or gift card will be required when scheduling your salon and spa services. Gratuities are at your discretion and are graciously accepted by our talented team of professionals.

We offer 100% satisfaction guarantee on all our products. If you decide that a product is not right for you, you may return the un-used portion within 10 days of original purchase to exchange for another product. No cash or credit card refunds, exchanges only.

In order to cancel or reschedule an appointment you must call the Spa during business hours (noon-8pm) or contact your artist directly. Please note that all messages left after 8PM will not be checked until the following day. All deposits are non-refundable.